Terms & Conditions

Terms and Conditions

Welcome to Flingex!

Flingex has started the journey at May 2021 with the vision to give Relax to online business owners by giving world class logistics experience in this growing versatile e-commerce market. Flingex Logistics and Courier Service’s mission is to establish a one stop, sustainable logistics and delivery network by using innovation, diversification and information technology not only for the e-commerce companies, industries like banks, restaurants, distribution channels and so on. Finglex have a very specialized dedicated in-house tech team who is developing world class technologies continuously to make more and more flexible and user-friendly logistics software to ease of delivery system, visibility and ensuring safety of Parcel. Flingex gained the Post office license from the Ministry of Posts, Telecommunications and Information Technology at 2022 with proud by fulfilling all the requirement like warehousing safety and quality, security assurance for delivery, and rider’s capacity. The range of services offered by us includes e-Commerce and domestic express delivery, logistics and warehousing, information management solutions for e- business solutions. To serve the merchants with optimum quality, we need our respected merchants to agree to the following terms and conditions:

Order Processing and Delivery Policy:

  1. Merchant shall upload orders in FlingEx’s suggested platform with the necessary information, e.g. product type, order number, and customer information that is required necessary to carry out the delivery process.
  2. All products must be properly packed and in intact condition before handing over to FlingEx. If the product is damaged due to a lack of proper packaging or defects, then FlingEx will not be liable.
  3. Merchant shall maintain a daily order cut-off time till 5.00 p.m. while placing the orders.
  4. The merchant shall issue an invoice with every package order.
  5. FlingEx will maintain doorstep delivery Inside Dhaka city within 24 hours and to other districts all over Bangladesh within 48 to 72 hours from the day of shipment. Remote area delivery may require additional time.
  6. FlingEx shall hand over the product to the customer after receiving full payment and then complete the delivery. In the case of non-COD orders, OTP verification from the customer will be taken beforehand over the product to the customer.
  7. FlingEx shall hand over the product to the customer after receiving full payment and then complete the delivery. In the case of non-COD orders, OTP verification from the customer will be taken beforehand over the product to the customer.
  8. FlingEx shall contact the respective customer to ensure timely delivery of the products on behalf of the Merchant if the Merchant gave accurate contact information.

Refund Policy:

  • In case of any consignment is lost during transit, FlingEx will be liable to compensate based on mutual discussion up to 50% of Production or Manufactural cost, but not exceeding Tk. 10,000.
  • In case of repairable/partial damage, FlingEx will compensate only for the repair cost of such damage. However, in case of irreparable/full damage, the compensation will be determined on mutual discussion up to 50% of Production or Manufactural cost, but not exceeding Tk. 5,000.
  • Furthermore, on request of the Merchant, the FlingEx may issue a loss/damage acknowledgement receipt with the sole purpose of enabling the Merchant to lodge an insurance claim (if any).
  • Any dispute claim from the Merchant shall be raised within 15 days from the date of pickup. Any claim landed to FlingEx after a given duration will not be considered.
  • No Damage and/or lost claims by the Client shall be entertained for improper packaging or packaging flaw.
  • Any parcel containing the following items shall not be under consideration of any compensation; 1) Fragile Item, 2) Liquid Item, 3) Sensitive Cosmetic Item, 4) Perishable Items.
  • If any document parcel is lost or damaged during transit, FlingEx shall compensate the re-printing or re-preparation cost based on mutual discussion.
  • For Exchange service, FlingEx will not accept any dispute claim on product condition as FlingEx will receive the open box / open parcel from the customer end.

    • Payment Policy:

    • FlingEx shall settle collected COD amounts to the Merchant through a bank transfer as per bank information provided by the Client during the merchant registration process. In case of a government or bank holiday, FlingEx will deposit the Merchant payment on the following working day.
    • Merchants with City Bank, BRAC Bank, Rocket, and Bkash accounts will receive the payment on the same day during banking hours or within 24 hours after the order is invoiced on successful delivery. Merchants with other bank accounts will receive payment on the next banking working day.
    • FlingEx will settle the collected COD amount to the Merchant’s bank after deducting the delivery charge, COD commission, and any other applicable charges and the collected COD amount will be remitted to the merchant account within 24 to 48 hours after delivery completion.
    • Billing will be based on the actual package weight taken by FlingEx before shipment.

    Non-legislative Product:

    • Merchant shall not provide anything which is not permitted by the law of land. If FlingEx or any law-enforcing authorities found any such product(s) / item(s) during transit, then FlingEx will not assume any responsibility and/or not be liable in any legal proceedings.
    • FlingEx shall not deliver any vulnerable or flammable item provided by merchants. If merchant provides any such item in delivery package, then merchant needs to provide clearance paper from the Directorate of Explosives/ Civil Sargon/ BSTI/ Department of Environment. If FlingEx or any law-enforcing authorities found any such product(s) / item(s) during transit without any clearance paper, then FlingEx will not assume any responsibility and/or not be liable in any legal proceedings.
    Other Terms:
    • FlingEx provides paperless service, so OTP verification from the customer will be considered as POD. However, a POD digital copy can be delivered to the Client if required.
    • Merchant shall not provide any Perishable Items, Heavy Item (like Refrigerator, Furniture, Motor Bike), or any single package have weight more than 5 KG for delivery.
    • In case a campaign or special occasion may require enhancing the Service Provider’s pickup and delivery capacity, the Client shall inform the Service Provider in writing at least 15 (fifteen) days before the event date.
    • Both parties shall be relieved of any liability of compensation claim in the event of a failure of service due to war, hostilities, road accident, riots, strike, hartal, lockout, civil commotion, earthquakes, tempest or natural disaster or any other cause not within the control of the FlingEx.
    • Any order uploaded in the system but physical product not handover to FlingEx Pick Team will get deleted from the system after 5 days from order upload date.
    • FlingEx holds the right to update any service level agreement based on the organization and industry needs.
    Schedule of Charges: The merchant will pay the following charges and/or commission to FlingEx in return for respective services.
    Doorstep Delivery Service Charges:
    Package Weight Inside Dhaka Sub Dhaka Outside Dhaka
    Standard up to 1 KG 60 80 120 60 80 120
    Per Additional KG 20 20 20
    • * All charges are including VAT and Tax
    • * No additional charge on Return. Only one attempted delivery charge is applicable
    • * We serve upto 5 kg parcel.
    • * For Exchange and Partial delivery, an additional 50% of the delivery charge will apply to cover the inbound cost, in addition to one forward delivery charge.

    - 0% COD charge for Inside Dhaka delivery and 1% COD charge applicable for Other District delivery on the collected amount.

    - FlingEx considers actual weight or Volumetric weight whichever is higher. Volumetric Weight Formula as Length x Width x Height (All in inch)/366.